Rugs2Go Help Center

If you are shopping from a mobile phone you will find all available sizes and prices underneath the main product image: 

If you are shopping on a desktop or laptop computer you will find all available sizes and prices to the right of the main product image: 

Any order may only be canceled within 24 business hours of being placed, provided they have not already begun the shipping process.  Modifications cannot be made to the size, color, or quantity of items ordered at any time once an order has been placed. 

To request a cancellation, please contact customer service emailing us at hello@rugs2go.com. You may also call us at 1-833-rugs2go, or request assistance via live chat.  Cancellation requests are processed during normal business hours. Please keep in mind that as all orders begin processing immediately.  Once received, cancellation cannot always be guaranteed.

In-stock items usually leave our warehouse within 1  business day.  Once your order has shipped, it may take an additional 2-5 business days for actual delivery. Large sizes: 9x13 and up have to be shipped using a specialized freight service that takes 10-12 business days.

We accept the following major credit cards: MasterCard, Visa, American Express, and Discover.  We also accept PayPal, Apple Pay, Google Pay, Venmo, Shopify Payments and Diners Club.

Shipping insurance is not mandatory but we recommend it to add extra protection to your shipment.  Additional coverage is recommended for delivery areas with inconsistent deliveries, high theft rates and/or unlocked package receiving areas. Route is a third-party partner that offers the service and replaces/refunds any stolen or damaged covered package quickly and securely. Rugs2Go is still responsible for uninsured packages but replacements/refunds can take up to 2 weeks. 

Unfortunately, we do not participate in any price matching programs.

All orders placed via our website are charged at the point of sale.  This includes purchases made for back ordered items.

Unfortunately, no.  Only one method of payment is accepted per order.

We are legally required to collect sales tax on all orders shipping to the state of Georgia. Orders to every other contigiuso state are exempt of paying sales tax.

We do offer financing options through our partner Affirm Financing on all orders over $50. No hard credit check and instant approval.  Learn more about Affirm here: https://www.affirm.com/

We do our best to provide you with the most accurate dimensions of all rugs, but please be advised that variations may exist by up to 2% of the disclosed dimensions.  This is normal and is not considered a defect.   Power loomed and machine made rugs may vary in size due to the machine looming process.

Wrinkles, ripples, and bumps happen even when rugs are treated with the greatest of care. Often patience is the most effective tool you can use to achieve a perfectly flat, beautiful, and safe rug surface. Just as important as patience is caution. Be careful as you seek to remove distortions from your rug.

First, simply lay your new rug out flat and let it settle.  Often that’s all it takes--time. Leave it alone for a few days to a few weeks. Yes, it could take weeks for the rug to naturally relax and lose wrinkles and bumps. If you’re impatient and want to accelerate the process, flip it upside down and let it settle further.

If wrinkles remain, you may want to consider one (or a combination) of the following ways to tackle stubborn wrinkles or bumps:

Read more here: https://www.rugs2go.com/blogs/news/how-to-properly-unpack-your-new-rug

To care for your area rug:

• Vacuum regularly and carefully! This will keep your rug clean and looking like new! Regular vacuuming helps the rug's fibers stand up tall like when they were first woven. 
• Sprouts that appear on the surface of the rug should be snipped at base using scissors. Do not pull the fiber out.  
• Spills should be cleaned immediately using a clean white cloth. Avoid rubbing, as this may push the stain deeper into the rug. Classic soap and water should remove most stains. If you are trying any cleaning solution, be sure to test it first in an inconspicuous area to be sure the cleanser will not damage the fiber.
• To promote even wear of the rug surface, rotate regularly. This is especially important if the rug is in a high-traffic area. 
• Avoid exposing rugs to continuous direct sunlight. This will cause colors to fade over time. 
• For deep cleaning, professional assistance is highly recommended. 

On hard surfaces such as wood and tile, we highly recommend the use of a non slip rug pad to keep your area rug from sliding around. Our high density rug pads are made with 100% recycled fibers and come in every rug size. Check them out here

After unrolling/unboxing your rug you'll notice that the corners might be slightly curved, and there might be some creases in it due to its packing, but don't worry, this is normal! Lay the rug out upside down for a couple of days to allow its fibers to relax and flatten naturally. if you can still see the curls place a heavy object, like a book or a piece of furniture, on each corner for a couple of days to smooth out the curves. If you keep seeing creases and wrinkles, and your rug is being a little rebellious, try rolling it inside out and leaving it rolled for 24 hours. This should take care of it!

For more tips and tricks read this article

We use the best photography equipment and lighting to make sure the images and videos we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.  

We do everything we can to offer the truest representation of our rugs on the website. We use the most advanced photography equipment and lighting to ensure there is no color lost in the pictures and that we get as much detail as possible. 

The difference in lighting between a home or office and our photography studio can affect how the rug looks, the same way your type of monitor or device resolution can vary the tones of the colors and the detailing. Our art department works around the clock to make sure the images render properly in every screen possible but there may always be a difference. 

Another important factor is the rug's sheen or luster, which makes some rugs look very differently depending on how the light hits the fibers. When the fibers of the rug are laying down the light will reflect more and less color will show, making the rug look almost white and shiny. When the rug's fibers are standing up light wil reflect less off the material and the rug will look like it is supposed to, so a good brush (opposite to the fibers) and good positioning will solve this issue completely! 

Learn more about your rug's sheen: https://www.rugs2go.com/blogs/news/how-to-work-your-rugs-sheen

Our small, medium and large flat-weave rugs are shipped in boxes and runners are shipped in rolls. All sizes of our woven rugs are shipped in rolls. Boxed rugs don't wrinkle up more than rolled rugs, you'll have a perfectly flat area rug in 48-72 hours for both rolled and boxed :) 

Even though our prices seem too good to be true, they are! We offer the lowest prices around without sacrificing quality. From sourcing materials to coloring technique we use top resources in our production. Learn more about our rug's quality here: https://www.rugs2go.com/pages/r2g-quality

At Rugs2Go, shipping is FREE for everyone in the contiguous United States for every order, every day forever and ever!

We ship packages via FedEx ground, USPS or UPS service.

Unfortunately, no.  We ship only to the 48 contiguous United States. This does not include Alaska or Hawaii.  

Unfortunately not.  Our shipping couriers only deliver to street addresses.

Refusals are allowed only in cases where the merchandise has been damaged in transit. If an item is refused for reasons other than damage, you can return an item for a refund to your original payment method or in the form of store credit minus shipping costs.

Learn about Rugs2Go return policy HERE

While some companies offer restricted "free" returns we choose to keep our prices low and pass on bigger savings to our customers. Others add the return cost into the price of every rug and profit from orders that are not returned, As a small business we can't match the global marketplaces' return policies but We believe that having great products, fair pricing, free shipping on all orders and exceptional service adds significantly more value. We understand that paying for a return may be inconvenient but as a small company it is what we have to do to keep our prices low every day of the year.