Rugs2Go Help Center

If you are shopping from a mobile phone you will find all available sizes and prices underneath the main product image: 

If you are shopping on a desktop or laptop computer you will find all available sizes and prices to the right of the main product image: 

Any order may only be canceled within 24 business hours of being placed, provided they have not already begun the shipping process.  Modifications cannot be made to the size, color, or quantity of items ordered at any time once an order has been placed. 

To request a cancellation, please contact customer service emailing us at hello@rugs2go.com. You may also call us at 1-833-rugs2go, or request assistance via live chat.  Cancellation requests are processed during normal business hours. Please keep in mind that as all orders begin processing immediately.  Once received, cancellation cannot always be guaranteed.

In stock items usually leave our warehouse within 1 - 3 business days.  Once your order has shipped, it may take an additional 3-5 business days for actual delivery.

Unfortunately, we do not participate in any price matching programs.

We accept the following major credit cards: MasterCard, Visa, American Express, and Discover.  We also accept PayPal, Apple Pay, Google Pay, Venmo, Shopify Payments and Diners Club.

All orders placed via our website are charged at the point of sale.  This includes purchases made for back ordered items.

Unfortunately, no.  Only one method of payment is accepted per order.

We are legally required to collect sales tax on all orders shipping to the state of Georgia. Orders to every other contigiuso state are exempt of paying sales tax.

We do our best to provide you with the most accurate dimensions of all rugs, but please be advised that variations may exist by up to 2% of the disclosed dimensions.  This is normal and is not considered a defect.   Power loomed and machine made rugs may vary in size due to the machine looming process.

To care for your area rug:

• Vacuum regularly and carefully! This will keep your rug clean and looking like new! Regular vacuuming helps the rug's fibers stand up tall like when they were first woven. 
• Sprouts that appear on the surface of the rug should be snipped at base using scissors. Do not pull the fiber out.  
• Spills should be cleaned immediately using a clean white cloth. Avoid rubbing, as this may push the stain deeper into the rug. Classic soap and water should remove most stains. If you are trying any cleaning solution, be sure to test it first in an inconspicuous area to be sure the cleanser will not damage the fiber.
• To promote even wear of the rug surface, rotate regularly. This is especially important if the rug is in a high-traffic area. 
• Avoid exposing rugs to continuous direct sunlight. This will cause colors to fade over time. 
• For deep cleaning, professional assistance is highly recommended. 

On hard surfaces such as wood and tile, we highly recommend the use of a non slip rug pad to keep your area rug from sliding around. Our high density rug pads are made with 100% recycled fibers and come in every rug size. Check them out here

After unrolling/unboxing your rug you'll notice that the corners might be slightly curved, and there might be some creases in it due to its packing, but don't worry, this is normal! Lay the rug out upside down for a couple of days to allow its fibers to relax and flatten naturally. if you can still see the curls place a heavy object, like a book or a piece of furniture, on each corner for a couple of days to smooth out the curves.

We use the best photography equipment and lighting to make sure the images and videos we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.  

Our small, medium and large flat-weave rugs are shipped in boxes and runners are shipped in rolls. All sizes of our woven rugs are shipped in rolls. Boxed rugs don't wrinkle up more than rolled rugs, you'll have a perfectly flat area rug in 48-72 hours for both rolled and boxed :) 

Even though our prices seem too good to be true, they are! We offer the lowest prices around without sacrificing quality. From sourcing materials to coloring technique we use top resources in our production. Learn more about our rug's quality here: https://www.rugs2go.com/pages/r2g-quality

At Rugs2Go, shipping is FREE for everyone in the contiguous United States for every order, every day forever and ever!

We ship packages via FedEx ground, USPS or UPS service.

Unfortunately, no.  We ship only to the 48 contiguous United States. This does not include Alaska or Hawaii.  

Unfortunately not.  Our shipping couriers only deliver to street addresses.

Refusals are allowed only in cases where the merchandise has been damaged in transit. If an item is refused for reasons other than damage, you can return an item for a refund to your original payment method or in the form of store credit minus shipping costs.

Learn about Rugs2Go return policy HERE