Rugs2Go Help Center


Where can I find sizes and prices?

My Order

Can I change or cancel my order?

How long will it take to receive my order?

What are the accepted payment methods?

Do I need Shipping Insurance? What is Route?

Do you price match competitor's pricing?

When will my account be charged?

Can I split my payment between multiple credit cards?

Will I be charged sales tax?

Do you offer financing?

My Rug

Will the sizing vary a lot?

How do I unpack my new rug?

How do I care for my area rug?

Will my rug require a rug pad?

How to remove folds & curls

Are the colors on your website accurate?

Why does my rug look a little different than the pictures online?

How are the rugs packed for shipping?

What about the quality of the rugs?

Shipping and Returns

What are the shipping costs?

How will my item ship?

Do you ship to Alaska or Hawaii?

Do you ship to APO or P.O. boxes?

Can I refuse delivery of my item?

Can I return my order?

Why do I have to pay for my return?